HVAC Scaling Secrets: Matt Kidd & Shelby Breger Discuss Endless Energy’s Journey
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Summary of the Interview
Scaling HVAC Without the Chaos
In this insightful interview, Matt Kidd, CEO of Endless Energy, shares how his company has scaled to over 80 employees across HVAC, plumbing, electrical, and weatherization without losing its soul or slipping into chaos. Hosted by Shelby Breger, Co-Founder at Conduit Tech, this conversation dives deep into the real-world strategies, tools, and leadership insights that power one of the Northeast’s most progressive home services companies.
Endless Energy, originally a solar offshoot, now thrives in the Massachusetts HVAC space with a firm grasp on air-source heat pumps, full-home energy optimization, and customer-first service. However, their success isn’t just about product diversification—it’s about systems training and relentless communication. From leveraging platforms like Conduit, ServiceTitan, OnCall Air, and Chirrp to using Slack channels for every customer, Matt breaks down how technology and culture work together to deliver both scale and service.
“Without technology, you really can’t scale in this industry anymore.” — Matt Kidd
Matt also speaks candidly about his own unconventional journey—from tech and entertainment into trades leadership—and why fresh eyes and outside-industry thinking were key to Endless Energy’s transformation. You’ll learn how the company uses video explainers, homeowner visualizations, micro-training, and internal accountability to win both customer trust and operational efficiency.
“A good team is a team that communicates—and does it fast and clearly.” — Matt Kidd
“Homeowners need to see what they’re investing in. The more visual your process, the more confidence they have.” — Shelby Breger
This interview is a goldmine for HVAC owners, energy auditors, and contractors looking to grow with intention—not just size. Whether you’re a solo operator or managing multiple crews, Matt’s playbook offers a roadmap to modern tech-enabled service excellence.
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Topics Covered
- How Endless Energy scaled without burning out
- The unexpected career path that led Matt into HVAC
- Must-have tools for modern contractors: Conduit, Chirrp, ServiceTitan, Slack, and more
- Visualizing customer experience to increase close rates and reduce friction
- Hands-on technician training and internal accountability systems
- Why micro-video communication is outperforming traditional emails
- Tips for tech rollouts that actually stick with your team
- Preparing for energy-efficiency codes and ERV installations
Ideal For
HVAC contractors, weatherization pros, tech-enabled trade businesses, and anyone ready to scale smarter—not harder.
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Tools & Platforms Mentioned
- ServiceTitan
- OnCall Air
- Chirrp
- Slack
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